These are the terms and conditions on which we supply products to you, whether by phone, via our websites (mehfilevents.co.uk and mehfilevents.com) and via our mobile, tablet or other applications (our “Sites”).
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact MehfilEvents using our Contact Form before you place an order.
INFORMATION ABOUT US
Our Sites are operated by MehfilEvents (“we”, “our” or “us”).
We mainly offer order pickup service which means that buyer is responsible for collecting the order from our location. It is the buyer’s responsibility to ensure that they can pick up the order from our location before placing the order.
If you live inside a prescribed delivery area, you may be able to have our products delivered to your door. This may be subject to minimum order spends, your delivery location and prior mutual agreement. The buyer is responsible for contacting us to make such arrangements. For our safety, we will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
You must place your order at least 48 hours before the desired order fulfilment date / time, subject to our availability. If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received. Your contract with us is only formed when you have been presented with this confirmation.
You will also receive a confirmation email. Please make sure that the email address, home address (if applicable) and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you can reach to our location.
In the unlikely scenario that we are unable to fulfil your order or a change is necessary, and just before the order date we will get in touch with you. Please make sure your you have provided the current contact details and you respond to our communications. Please contact us straight away if you need to for any reason.
All products are subject to availability. In most cases, we will offer an alternative for any out-of-stock item.
Our products may contains nuts. If you have placed an order stating dietary requirements for allergies, we will make sure the product doesnt contain it. However, some ingredients are produced in factories that handle nuts and eggs.
Our kitckens are busy working environments and there is a risk of cross-contamination between ingredients. If you have an allergy we kindly ask that you ensure you communicate it to us using either email or telephone (in addition to online order) and confirm we have received your instructions.
We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making dishes that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our kitchen for vegetarian food. If you are a vegetarian please inform us and we will do their best to ensure that any risk of cross-contamination with your order is minimised.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from boneless meat products have been removed and some may remain. Olives (where used) may contain stones.
Some products may have been previously frozen.
The images of our products contained on our menus and Sites are for illustrative purposes only.
Although we try our hardest to be consistent, at times, the texture, spices and taste can vary and products you order may vary slightly.
AVAILABILITY AND DELIVERY
We strive to maintain our excellent reputation for on-time order fulfilment. However, unfortunately, things do not always go to plan and factors such as the weather conditions (and traffic, in case of delivery) may occasionally prevent us from achieving this. We will do our best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.
You have the right to cancel an order by telephoning or emailing us 24 hours before the order date / time. We will provide a full refund of your order amount. If you cancel the order within 24 hours then we will refund 50% amount of your order value; unless the order has been prepared and ready for fulfilment, in which case we will not be able to offer any refund.
In the unfortunate circumstance that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
PRICE AND PAYMENT
Prices are as quoted on our Sites and menus may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.
We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
a) strikes, lock-outs or other industrial action;
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) impossibility of the use of public or private telecommunications networks;
f) the acts, decrees, legislation, regulations or restrictions of any government; or
g) non-performance by suppliers or subcontractors.
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
VARIATION OF THESE TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
THIRD PARTY RIGHTS
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
LAW AND JURISDICTION
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.